1. Who we are
SIGHTSAID is an online apparel brand offering wearable visual slang and related merchandise. In this policy, “SIGHTSAID,” “we,” “us,” and “our” refer to the operator of sightsaid.com.
2. Information we collect
Depending on how you interact with the site, we may collect:
- Contact details: name, email address, mobile number, and shipping or billing address.
- Order details: products, sizes, quantities, order value, checkout status, promotions, and fulfillment information.
- Payment details: Stripe processes payment information. SIGHTSAID does not store complete payment-card numbers.
- Marketing preferences: email or SMS consent, signup source, and unsubscribe or opt-out status.
- Usage information: pages viewed, products added to a bag, checkout activity, approximate location, browser or device information, and interaction timestamps.
- Information you provide: messages, support requests, feedback, reviews, and other communications.
3. Cookies and similar technology
We use browser storage, cookies, pixels, and similar tools to keep your bag, maintain a session, understand site performance, measure conversion activity, prevent abuse, and support email or SMS experiences. You can limit cookies in your browser, although parts of the store may not function as intended.
4. How we use information
- Process, confirm, fulfill, and support orders.
- Operate, secure, troubleshoot, and improve the store.
- Provide requested email or SMS updates and honor communication preferences.
- Measure product interest, checkout performance, and customer experience.
- Prevent fraud, abuse, security incidents, and unlawful activity.
- Comply with legal, tax, accounting, and regulatory obligations.
5. How we share information
We may share relevant information with service providers that help us operate, including:
- Stripe for checkout, payment processing, fraud prevention, and payment-related records.
- Omnisend for consented email and SMS communications, customer lifecycle messaging, and engagement measurement.
- Hosting, analytics, security, and infrastructure providers that keep the store available and protected.
- Production, fulfillment, and delivery providers when needed to produce or deliver an order.
- Professional advisers or authorities when reasonably necessary to comply with law or protect rights and safety.
We do not sell complete payment-card information. We do not treat a purchase alone as consent to receive promotional email or SMS.
6. Email and SMS choices
Marketing email can be stopped through the unsubscribe link in a message. Marketing texts can be stopped by replying STOP. Message and data rates may apply. Transactional messages about an order may still be sent when necessary to complete or support that order.
7. Retention and security
We retain information for as long as reasonably necessary for the purposes in this policy, including order support, fraud prevention, legal compliance, and legitimate business records. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.
8. Your privacy choices
Depending on where you live, you may have rights to request access, correction, deletion, or a copy of certain personal information, or to object to certain uses. We may need to verify your identity before completing a request. Contact us at hello@sightsaid.com.
9. Children’s privacy
The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child provided information should contact us so we can review and remove it.
10. Changes and contact
We may update this policy as the store and its services evolve. The effective date above shows the latest revision. Questions or privacy requests can be sent to hello@sightsaid.com.